Switch Fax privacy notice

Scope and information we process

This notice covers Switch Fax operated by Switch Labs LC. It describes this fax service specifically, including necessary processing that differs from local-only PDF tools or Gmail add-ons. We process your account email, service address and address confirmation, sender and destination details, uploaded and received documents, transmission status, usage, payment references and support or abuse reports.

Why we use the information

We use this information to verify accounts, prepare and route faxes, receive documents, maintain receipts, provide billing and tax-location records, send service notices, prevent abuse and resolve disputes. Service-address confirmation records your statement about your primary place of use; it is not independent address validation or a completed tax assessment. Update it when your place of use changes.

Necessary recipients and service providers

Your chosen recipient receives the transmitted content and sender information. Telnyx carries fax content and routing metadata; Supabase and our hosting infrastructure store or process the copies needed to operate the service. Stripe processes card and payment information and may act as a processor or independent controller for its own payment, fraud prevention and legal obligations. Our fax database stores payment references, not full card numbers. Email and security providers process service notices and abuse protection data. Fax transmission is not end-to-end encrypted across telephone networks.

Switch Labs LC does not sell fax contents or use them for advertising or model training. Telnyx acts as a processor for service delivery and an independent controller for certain account/usage processing and service improvement. Its published DPA permits service-improvement processing subject to de-identification safeguards, and limits training models offered to others with exceptions for prior written opt-in or de-identified data. These contractual permissions do not establish that your faxes have been used for training. We do not promise that every provider uses data only as our processor. Processing can occur in the United States and provider locations; no particular data residency or HIPAA business associate agreement is offered.

Retention and your choices

Outgoing originals, prepared/attempt copies and cover text expire from active fax storage 30 days after completion or abandonment; received documents expire 30 days after carrier receipt, and unused or failed preparation uploads after one day. Browser previews are generated locally from a short-lived authorized PDF URL. Delivery/retry safety extensions are bounded to at most 48 hours. We request carrier deletion after securing the incoming copy and after outgoing completion; failed requests are retried independently and never delay local expiry. Infrastructure/provider backups can retain prior data on separate schedules. We have not verified a maximum backup-erasure period and do not promise immediate deletion from backups. Receipts, billing, tax-location, consent, dispute and security records may remain for lawful recordkeeping.

You can download available files and receipts, update your service address, cancel inbox renewal and request port-out through the dashboard. Contact support@switchlabs.dev about access, correction, deletion or other privacy rights. We verify requests and explain any legal or operational reason that prevents immediate deletion. We cannot retract a fax already transmitted or control the recipient's retention of it.