Switch Fax terms and acceptable use

Agreement and eligibility

Switch Fax is provided by Switch Labs LC, a Wyoming limited liability company. These product-specific terms govern Switch Fax, including business use, and take precedence over inconsistent general website or Gmail add-on terms. You must be at least 18, able to enter this agreement, and authorized to act for any organization you represent. Keep your verified email, service address and payment information accurate.

The service supports individual fax destinations in the United States and Canada, subject to supported-number restrictions, account limits and abuse review. It is not an emergency service. An available number or a successful prior fax does not guarantee that a later fax will complete.

Prices, taxes and authorization

Prices and payments are in US dollars. A one-time fax costs $1.99 for up to 10 pages, plus $0.15 for each additional page, up to 50 pages. A cover sheet counts as a page. The quote identifies the document, destination, page count, price and expiration. Changing those details requires a new preview and quote.

The total shown before confirmation is the amount you authorize. Any separately charged tax or mandatory fee must be disclosed in that total before payment. We do not add a later tax charge to the original authorization. If a different total is required, we will request a new authorization. Providing a service address does not establish that a sale is exempt; we use it to determine the location of service and maintain billing records.

For a one-time card payment, we authorize a hold and capture it only after carrier evidence confirms complete transmission. Your bank may show a pending hold and may take several days to remove a canceled hold. Receipt generation or payment failure does not change an established transmission result. If collection fails after transmission, contact support about the original payment rather than sending the fax again.

Failed, partial and uncertain transmissions

A failed or incomplete outgoing fax is not charged and does not consume reserved pages. Some pages may nevertheless have arrived. You may expressly choose another complete transmission at the original quoted price. We release the previous authorization or reserved pages, create a current preview and quote, and require your approval and a new authorization or reservation before another send. Only the complete successful transmission is charged. The decision to retry expires after 48 hours or 24 hours before the card authorization expires, whichever comes first. An expired authorization requires a new one.

If a result remains uncertain for 24 hours, or until 24 hours before authorization expires, we release the payment or reserved pages. Later evidence may establish delivery without a new charge. Contact the recipient before sending again. Once a transmission has started, it may not be possible to stop it.

Prepaid pages and refunds

A 100-page pack costs $9.99 and is charged at purchase. Prepaid pages do not expire, are not a subscription, and remain usable after inbox cancellation. Failed outgoing faxes release their reservations. You may request a full refund of a wholly unused pack within 30 days of purchase when all 100 pages are available and none are reserved. A refund removes those pages once and is returned to the original payment method, subject to processing time. This policy does not limit mandatory refund rights.

Inbox subscriptions and extra pages

A dedicated inbox costs $9.99 per month and renews automatically until canceled. You authorize that monthly payment and disclosed extra-page charges when subscribing. Each billing cycle includes 100 combined sent and received pages, including cover sheets; unused cycle allowance does not roll over. Additional pages cost $0.10 each and are billed after the cycle. We send an acknowledgment of the renewal terms, prices and cancellation instructions, and an annual reminder. The dashboard provides account status, usage and cancellation controls even when new sending or purchases are disabled.

Your extra-page SERVICE charge cap defaults to US$0 per billing cycle unless you affirmatively choose another limit. It is a hard cap on billed service charges, including grace or already accepted pages. The cap excludes the US$9.99 monthly fee and separately disclosed applicable government tax. We absorb service charges above the authorized cap even when the final size of an incoming fax is unknown or several faxes arrive together. Raising a cap never bills pages we already absorbed; lowering it reduces un-invoiced charges for the current cycle. Closed invoices and prior cycles retain their recorded terms. Receiving may pause when the allowance or cap is reached, but carrier timing can allow an accepted fax to finish without extra service charges beyond the cap. We send usage notices at 80% and 100%.

Extra-page balances below US$0.50 carry forward until they meet the payment processor minimum; each cycle is capped separately before aggregation. A final smaller balance is waived when the canceled number hold ends. A payment needing authentication or a replacement card can be completed from the dashboard. Payment failures may pause new transmission or receiving, but do not block authorized access to still-retained received files, receipts, cancellation or port-out. Retention continues on the original receipt clock and later payment does not restore expired files. A purchase pause imposed by us is not customer debt.

Cancellation, numbers and port-out

Cancel online in the fax dashboard at any time to stop renewal immediately. Your paid number, service and remaining monthly allowance continue through the displayed paid-through date; normal usage limits still apply. Purchased nonexpiring prepaid pages survive cancellation. No support contact, payment, porting or extra purchase is required to cancel. We display the paid-through and earliest number-release dates and provide an acknowledgment. Already incurred charges remain due. Monthly subscription payments are not prorated except where required by law or agreed by support.

We hold a canceled number for port-out for 30 days after the later of cancellation or its paid-through date. A pending port-out request prevents automatic release and is shown for operator review. Request port-out through the dashboard before the displayed release date; neither debt nor a purchase pause blocks the request. Carrier coordination and completion timing are not guaranteed. A request is not a completed port. Resuming renewal requires a new available offer and consent during the paid term; it is unavailable while new purchases are paused. After release the carrier may assign the number to someone else.

A shared outgoing number cannot receive fax replies. Receiving replies requires an active dedicated inbox. Check the sending number and reply instructions before confirming a fax.

Authorized use and document rights

You must have the right to upload the content and transmit it to the destination. Verify the recipient number and any required permission. Unsolicited fax advertisements, bulk faxing, fraud, harassment, illegal content and attempts to bypass limits are prohibited. Do not submit protected health information or documents requiring a HIPAA business associate agreement; this service is not offered under such an agreement.

You retain your rights in your documents and authorize us and the necessary service providers to process, store and transmit them to operate the service. We may hold suspicious documents for limited operational review, restrict abusive accounts or block destinations. We do not provide legal advice or verify that a fax satisfies a recipient's filing, consent or evidentiary requirements.

Privacy, storage and evidence

Choosing to fax uploads the PDF to private server storage. We preserve the uploaded original and make a separate transmission copy with a sender header on every page. Faxing a completed eSign document creates an image copy; the sealed original remains in eSign. The fax privacy notice explains necessary carrier, storage, payment, security and email processing.

Outgoing originals, prepared and attempt copies, and stored cover text are removed from active fax storage 30 days after completion or abandonment. Unused or unsuccessfully prepared uploads expire after one day. Received files expire 30 days after the carrier receipt time, including failed downloads and billing restrictions. Active delivery and retry decisions are bounded to at most 48 hours; they do not create an indefinite retention exemption. Receipts, financial, consent and security metadata are retained separately for accounting, disputes and operations. Save your own copies. Provider backup erasure is not certified by deleting an active copy.

A transmission receipt records carrier-confirmed delivery to a fax system. It does not prove that a person read, accepted or filed the document. The black-and-white preview is approximate. Verify important filing deadlines and receipt directly with the recipient.

Service limits and responsibility

We use reasonable care to operate Switch Fax, but phone networks, recipient equipment and internet services may fail or be unavailable. To the extent permitted by law, we do not promise uninterrupted service or fitness for a particular filing or deadline, and are not liable for indirect or consequential losses.

To the extent permitted by law, our aggregate liability for claims relating to Switch Fax is limited to the greater of $100 or the fax-service fees you paid in the preceding 12 months. This limit does not exclude liability for fraud, willful misconduct, gross negligence or liability and consumer rights that cannot lawfully be limited. The express failed-fax and unused-pack refund promises remain in effect.

Changes, governing law and contact

We may change the service or these terms prospectively. Material price, renewal or contract changes will receive notice and any consent required by law before they apply. A revised policy does not retroactively change a confirmed quote or authorize a new charge. New York law governs, subject to mandatory rights and venue protections where you live. These fax terms do not add mandatory arbitration or a class-action waiver.

Contact support@switchlabs.dev for billing questions, unwanted-fax reports, privacy requests or port-out assistance. Include the job reference, sending number and approximate time when relevant, but do not email document contents, payment-card details or protected health information unless support provides an appropriate secure process.