Good questions. Straight answers.
The product is early access. Here is what is planned, what is available today, and what still needs to be confirmed.
Can I use Switch Labs Order today?
You can explore this marketing preview, try the nonlive demo and join the founding restaurant list. There are no live POS integrations or order-processing services available here yet. Access and timing depend on your POS and the outcome of pilot testing.
Do I have to replace my POS?
The planned approach preserves your existing POS for the register, inventory and kitchen workflows. The connection must be validated for your specific setup before a pilot can begin.
Is the price really $29?
Our planned software offer is $29 per location per month, unlimited direct pickup orders, no setup fee and month-to-month terms. Payment processing and any POS/provider fees are extra. Final availability and terms require launch confirmation.
Will guests need an account?
No forced signup or password is part of the planned checkout. Optional reordering should make the next visit simpler without blocking a first order.
What are the payment processing rates?
No special payment rate is currently available from us. Actual processing depends on provider terms, negotiated rates, POS requirements and the approved payment configuration. Some POS systems require native processing.
Which POS systems are live?
None. The directory is a transparent research roadmap. All listed systems are Planned, with no approved partnership or working connection implied.
Who handles refunds and chargebacks?
Restaurants generally decide food, cancellation and refund issues. The payment provider and final Connect configuration determine refund mechanics and dispute liability. We do not promise chargeback coverage.
Does the demo take a payment?
No. It is a fictional restaurant and a local usability illustration. It does not submit an order, request real card information, contact a kitchen or open a payment wallet.
What happens after I join?
We save your restaurant and POS details for the early-access inquiry. Joining does not create a subscription, guarantee access, or charge you. We can contact you about that inquiry.
Your next order starts here.
Tell us your POS. Help shape a simpler way to order pickup.